Frequently Asked Questions

Simply open the Tekeraheza app and scan the QR code on your registered cylinder. The app instantly recognizes your cylinder, shows its current status, usage history, and allows you to order refills directly from authorized dealers.

Currently, Tekeraheza supports cylinders from two authorized brands: YES (by Yes Gas Ltd) and LOVE (by Yes Shop Ltd). Only registered and authorized dealers can sell these branded cylinders through our platform.

The app tracks your usage patterns and sends push notifications when your gas is running low. The app will forecast when you'll need a refill based on your cooking habits.

Tekeraheza supports Cash and also secure cashless payments through mobile money services. All payments are processed safely through encrypted connections to authorized LPG dealers, ensuring your financial information remains secure.

Nkunganire is a government program that provides subsidized LPG Fullkits to eligible citizens. Through Tekeraheza, verified users can order these subsidized cylinders via verified focal agents, making clean cooking more affordable and accessible.

Your data security is our priority. All information is encrypted in transit, we use minimal app permissions, and we never share your data with third parties. Your cooking habits and usage patterns remain completely private and secure.